The core of the Camunda BPM platform—both for the Community Edition and the Enterprise Edition—is the model execution engine that supports the OMG standards BPMN 2.0 for process automation, CMMN 1.1 for case management and DMN 1.1 for decision management. “Around this engine, a number of applications can help customers, execute, and administer process applications,” says Freund. The latest addition being a particularly user-friendly modeler, geared towards both business analysts and developers for creating executable diagrams and decision tables.
Other web applications include Tasklist and Cockpit—the latter being significantly enhanced in the company’s Enterprise Edition. “Tasklist offers an interface to organize and work on tasks end users are supposed to complete,” says Freund. He further adds, “With Cockpit, users from both the IT or business department inspect running and completed process instances and take care of anomalies.” Besides process instances, operators can also inspect completed decision instances and change DMN decision tables on the fly, so called “live editing.” “In addition, Cockpit also provides process analytics which allows customers to establish Business Activity Monitoring (BAM) and create KPI reports,” remarks Freund.
In addition to these feature-enriched applications, Camunda’s Enterprise Edition offers immediate rollout of their patch releases to ensure a bug-free environment for users with mission critical processes. “Perhaps the main value of our Enterprise Edition however, lies in our highly acclaimed support.
In addition, Cockpit also provides process analytics which allows customers to establish a Business Activity Monitoring (BAM) and create KPI reports
Customers get access to our core developers who answer questions during the client’s development stage and provide up to 24x7 assistence in case of emergency,” notes Freund. “Having started out as a consulting company, we are all about customer success,” adds Freund and refers to Camunda’s well acclaimed consulting service that aims at backing up the virtues of BPMN, CMMN and DMN as a modeling language that can be understood by business people as well as software developers. In order to leverage the potential behind that, Camunda offers training and coaching for both business users and software developers, not only on the standards themselves, but the respective projects that client’s are working on.
Reflecting back to a case study where Camunda worked with Sony DADC New Media Solutions to solve their challenges, Freund shed light on their commitment and focus towards client’s success. Sony DADC, a provider of digital supply chain solutions, was working on a proprietary workflow engine that was unable to provide adequate insights into the implemented processes and their current execution. After using Camunda’s BPM solution, Sony DADC was able to deliver numerous digital orders per day, without any problems with scalability. All the executions were done with transparency and simplicity. This has also led to a better understanding of the processes and significantly affects the communication amongst the teams.
Regarding future outlook, Camunda’s R&D efforts focus on increasing performance and further expanding the equilibrium between the business analysts who design processes and the software developers who make them executable.
9 in 10 IT Decision Makers Say Process Automation is Essential to Digital Transformation, According to New Camunda Study
BERLIN / WALTHAM, Mass. - New research commissioned by Camunda and released today shows that process automation is a linchpin for digital transformation, according to 97% of IT leaders surveyed. Process automation is equally sought after to improve an organization's top line as well as its bottom line. According to survey respondents, half (49%) of their organizations process automation initiatives are focused on driving business growth, with the other half supporting business optimization (27%) and other business efficiency factors, including firefighting (17%).
The survey of 400 IT leaders in the US and Europe reveals 84% are anticipating increased investment in process automation as a result of market pressures, including the rise of remote work. However, their process automation needs are increasingly challenged by a wide range of new technologies, infrastructures and use cases. This new reality raises the danger of incomplete or broken business processes, lack of insight into inefficiencies and bottlenecks, added cost and potentially loss of customers or new growth opportunities.
The results of our survey show a new era for process automation, as the hidden engine powering innovation across an organization, helping to improve customer service and take advantage of new business opportunities while at the same time lowering operational cost and improving efficiencies, said Jakob Freund, CEO and co-founder of Camunda. But the research also underscores the very significant new technical, infrastructure and organizational challenges IT leaders face, and highlights the need to reinvent their process automation initiatives with a more open, agile and scalable approach.
Process automation accelerated in wake of COVID-19
The vast majority (88%) of respondents say that IT initiatives have been started or accelerated due to COVID-19, with 80% revealing that more of their organizations processes are being automated because fewer people are in the office to manually carry out the same tasks. Given this macroeconomic pressure, its not surprising that 84% of IT decision makers plan to increase investment in process automation. While the survey found that nearly half (46%) of an organizations processes are currently automated, this is set to grow to 58% in the next 24 months.
Business processes have evolved - and so have automation challenges
Automation of business processes is at the heart of digital transformation initiatives. But these processes have become increasingly complex, and include many different steps and components across different technologies. According to respondents, one process typically includes five different types of components such as packaged enterprise applications, APIs, RPA bots, mobile applications, human tasks or microservices. Additionally, processes run anywhere, as the heavy lifting of process automation is done on premises (32%), in the private cloud (58%) or public cloud (47%) or some hybrid scenario (45%). Not surprisingly, 88% of IT decision makers say that at least one challenge was experienced during their most recent process automation project. Most respondents that reported challenges cited organizational and project management issues, along with disjointed technical infrastructure.
Lack of process insight puts companies are at risk
While business processes have become more complex, many organizations are still relying on manual or inconsistent reporting to decide how to optimize or improve already automated processes, and to identify patterns and bottlenecks. Almost half (48%) of companies only perform periodic log analysis, while 1 in 4 are using manual ad-hoc reporting. This lack of visibility and strategic oversight increases the chances that critical business processes are inefficient, take too long or could break unnoticed, and cause harm to revenue and reputation.
RPA produces short term benefits, but mounting challenges include managing security
Respondents recognized RPA (Robotic Process Automation) as one component in the broader process automation landscape; for companies using RPA, 65% report that RPA improves quality, minimizes errors and helps deliver automation quickly. However, 91% say that their organization experienced challenges from their RPA deployments such as script maintenance, IT control and compliance issues. Alarmingly, almost half say they encountered challenges managing security.